Target group: Persons who interact with others, Sales Staff, Staff in potential ‘conflict situation’ professions -Traffic and Police Officers, Air Hostesses, Nurses etc.

Course Outcome: Delegates will be able to deal with difficult people, successfully and with confidence.

Published in Business Management
Sunday, 18 May 2014 00:00

Internal Customer Service

Target group: ALL employees.

Course outcomes:   Learners will be able to explain the importance of good internal customer service. and demonstrate the skills and knowledge of effective internal customer service principles, Improve service levels, Create a service culture and Achieve strategic priorities.

Published in Business Management


081965442557 PSIRA 1577524 EME B-BBEE/2016/05/049

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