Sunday, 18 May 2014 00:00
Understanding and Dealing with Difficult People
Target group: Persons who interact with others, Sales Staff, Staff in potential ‘conflict situation’ professions -Traffic and Police Officers, Air Hostesses, Nurses etc.
Course Outcome: Delegates will be able to deal with difficult people, successfully and with confidence.
Published in
Business Management
Sunday, 18 May 2014 00:00
Internal Customer Service
Target group: ALL employees.
Course outcomes: Learners will be able to explain the importance of good internal customer service. and demonstrate the skills and knowledge of effective internal customer service principles, Improve service levels, Create a service culture and Achieve strategic priorities.
Published in
Business Management
