Duration: 2 Hour

Price on Request (Min 5 Max 20 delegates)

Topics:

v  Legal aspects

v  Understanding Fraud

v  Detection skills

v  Investigation techniques

v  Prevention strategies

Duration: 2 Hours

Price on request (Min 5 Max 20 delegates)

Topics:

v  The Effects.

v  The Crimes.

v  The Solutions

Target group: Persons who interact with others, Sales Staff, Staff in potential ‘conflict situation’ professions -Traffic and Police Officers, Air Hostesses, Nurses etc.

Course Outcome: Delegates will be able to deal with difficult people, successfully and with confidence.

Target group: Persons who are in a supervisory position or those who are ready to be appointed to that position.

Course outcome: Delegates will understand the principles of the supervision process and will demonstrate the skills and techniques required to strengthen supervision in the organization.

Target group: Persons who wish to improve the PR within their organization. Customer Service orientated organizations.

Course outcome: Delegates will understand the importance of practicing good public relations techniques and will be able to demonstrate recognised principles and concepts with confidence.

Target Group: Person responsible for running retail operations. General Managers, Operation Managers, Administration Managers, Financial Manager, Loss Control/Security Managers, Frontline Staff, Receiving Staff and Floor Staff.

Course outcome: Delegates will understand the overall results of shrinkage. They will identify the causes and areas where shrinkage occurs. Can institute PEProgramme and conduct effective PEP checks.

Target group: ALL employees in a Management position.

Course outcomes:   Learners will be able to explain the principles and procedures of managing the performance of employees and demonstrate the skills and knowledge of effective performance management, as well as identify the key performance indicators in the performance management process.

Target group: ALL employees.

Course outcomes:   Learners will be able to explain the importance of good internal customer service. and demonstrate the skills and knowledge of effective internal customer service principles, Improve service levels, Create a service culture and Achieve strategic priorities.

Target group: Persons involved with Fraud prevention, audits and investigations, Loss Prevention Officers, Risk Managers, Auditors, Financial and Administrative Managers.

Course outcome: Delegates will be able to conduct a fraud investigation according to recommended techniques and sound principles, effectively, from the initial report to the recovery of losses. They will be able to compile and complete the entire docket for criminal or internal disciplinary proceedings, together with the relevant evidence and statements.

Target group: Persons responsible for accepting payment. Cashiers, Supervisors, Front-end staff and Cash-office staff.

Course outcome: Delegates will be able to identify fraudulent credit cards. They will be able to identify suspicious transactions and will be able to deal with such a transaction, within the legal framework, confidently.